We want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work at Neythal.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can arrange a replacement, exchange, or refund.
Items must be unused, unwashed, and returned with original tags, labels, and packaging intact. Products returned in a used or altered condition, or without original packaging, may not be eligible for a refund or exchange.
For hygiene and quality reasons, certain items — such as innerwear, and products marked as final sale or purchased during clearance — are not eligible for return or exchange unless received damaged or defective.
To start a return or exchange, reach out to us with your order number and photos of the item and packaging. Once your request is reviewed and approved, we'll share the next steps, which may include arranging a pickup or asking you to ship the item back to us.
Where available, we're happy to exchange an item for a different size or replace a damaged/defective item with a fresh unit, subject to stock availability. If the item you'd like isn't in stock, we'll offer a refund instead.
Once your return is received and inspected, approved refunds are processed to the original payment method used at checkout. Refunds are typically initiated within 3–5 business days of approval and may take a few additional business days to reflect in your account, depending on your bank or payment provider.
For orders paid via UPI/QR code, approved refunds are processed to the same UPI ID or bank account used for payment. Please share accurate payment details if requested, to help us process your refund without delay.
If a return is due to our error — such as a damaged, defective, or incorrect item — we will bear the cost of return shipping. For returns due to a change of mind (where accepted), return shipping costs may be borne by the customer.
For details on cancelling an order before it ships, see our Cancellation Policy. For delivery timelines and shipping charges, see our Shipping Policy.
To start a return or ask about a return already in progress, please reach out to us at info@neythalonline.com or call us at +91-9952657170, or via our Contact Us page.