We understand that plans can change. This policy explains how you can cancel an order placed with Neythal, and what happens to your payment once a cancellation is approved.
You may cancel an order from the "My Orders" section of your account as long as it has not yet been shipped. Once an order has been packed and handed over to our courier partner, it can no longer be cancelled online — please contact us as soon as possible and we'll try to help.
We reserve the right to cancel an order — for example, in cases of stock unavailability, pricing errors, failed payment verification, an undeliverable address, or suspected fraudulent activity. If this happens, we will notify you and refund any payment already made.
Approved cancellations for prepaid orders are refunded to the original payment method used at checkout. Refunds are typically initiated within 3–5 business days of cancellation and may take a few additional business days to reflect in your account, depending on your bank or payment provider.
For orders paid via UPI/QR code, refunds for approved cancellations are processed to the same UPI ID or bank account used for payment. Please share accurate payment details if requested, to help us process your refund without delay.
If your order contains multiple items, you may be able to cancel individual items before the order is shipped, subject to availability in the "My Orders" section. The remaining items will continue to be processed and shipped as normal.
Once an order has been delivered, it is no longer eligible for cancellation. If you've received a damaged, defective, or incorrect item, please refer to our Return Policy.
To cancel an order or ask about a cancellation already in progress, please reach out to us at info@neythalonline.com or call us at +91-9952657170, or via our Contact Us page.