Neythal ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you browse our website, create an account and place an order, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including:

• Account details — your mobile number, name, and (optionally) email address when you sign in or register. We verify your mobile number using a one-time password (OTP) sent by SMS; we do not store passwords in plain text.
• Order & delivery details — your shipping address, delivery pincode, and contact number, used to fulfil and deliver your orders.
• Payment information — when you pay online, your payment is processed directly by our payment partner (Razorpay) or via UPI. We do not collect or store your card, UPI PIN, or full payment credentials on our servers.
• Cart & browsing activity — items you add to your cart, wishlist, and pages you view, used to keep your cart in sync and improve your shopping experience.
• Communications — messages you send us through the Contact Us page, WhatsApp, or customer support.

How We Use Your Information

We use the information we collect to:

• Create and manage your account, and verify your identity via OTP.
• Process, pack, ship and deliver your orders, and keep you updated on order status.
• Generate invoices and comply with applicable tax (GST) and accounting requirements.
• Respond to your enquiries and provide customer support.
• Send order-related SMS/WhatsApp notifications and, where you've opted in, promotional updates about new arrivals and offers.
• Detect and prevent fraud, abuse, and unauthorised access to your account.
• Improve our website, products, and services.

Cookies & Local Storage

We use browser cookies and local storage to keep you signed in, remember items in your cart and wishlist, and understand how our website is used. We may also use analytics and advertising tools (such as Meta/Facebook Pixel) to measure the performance of our ads and show you relevant offers. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.

Payment Security

Online payments are handled by our PCI-DSS compliant payment partner, Razorpay. All payment data is transmitted directly between your browser and the payment gateway over an encrypted connection — Neythal does not have access to your card number, CVV, or UPI PIN at any point.

Sharing of Information

We do not sell your personal information. We share information only with trusted parties as needed to run our business, including:

• Payment gateways (e.g. Razorpay) to process your payments securely.
• SMS/OTP and WhatsApp service providers to verify your account and send order updates.
• Courier and logistics partners to deliver your orders.
• Government or regulatory authorities, where required by law.

Data Retention

We retain your account and order information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Cart and wishlist data stored in your browser remains on your device until you clear it or it is replaced by newer activity.

Your Rights

You can review and update your profile information at any time from your account settings. To request correction or deletion of your personal data, or if you have any privacy-related concerns, please contact us using the details below.

Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children.

Third-Party Links

Our website may link to third-party services such as WhatsApp, Google Maps, and our social media pages. We are not responsible for the privacy practices of these external services and encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at info@neythalonline.com or call us at +91-9952657170, or via our Contact Us page.