Answers to the questions we get asked the most
Once your order is shipped, you can check its latest status anytime from the "My Orders" section of your account. We'll also share a tracking reference where available.
Orders are typically packed and dispatched within 1–2 business days. Once shipped, delivery usually takes another 3–7 business days depending on your location. Delivery is currently available only within India.
Shipping charges, if any, are calculated at checkout based on your order value and delivery location, and are shown before you complete payment. We may offer free shipping on orders above a certain value from time to time.
You don't need to sign up separately. Just enter your mobile number at login or checkout and verify it with the OTP we send by SMS — your account is created automatically the first time you do this.
We accept all major credit/debit cards, net banking, UPI, and popular wallets through our secure payment gateway, Razorpay.
Yes. All online payments are processed directly by our PCI-DSS compliant payment partner, Razorpay, over an encrypted connection. We never see or store your card number, CVV, or UPI PIN.
If an amount is deducted but your order isn't confirmed, it is usually reversed to your account automatically within a few business days. If it isn't, please contact our support team with your payment reference so we can help.
Yes, you can cancel an order from the "My Orders" section as long as it hasn't been shipped yet. Once it's packed and handed to our courier partner, it can no longer be cancelled online — please contact us and we'll try to help.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. Items must be unused, unwashed, and returned with original tags and packaging intact.
Approved refunds are processed to your original payment method within 3–5 business days, and may take a few additional days to reflect depending on your bank or payment provider.
You can reach us via the details on our Contact Us page, including phone, WhatsApp, and email — we're happy to help.
OTPs are sent instantly by SMS. If it doesn't arrive within a minute, please check your signal and try the "Resend OTP" option. If the issue continues, contact our support team for help.
Please check our Contact Us page for our store address and visiting details.
You don't need to sign up separately. Just enter your mobile number at login or checkout and verify it with the OTP we send by SMS — your account is created automatically the first time you do this.
Still have questions?
Contact Us